EqualHearts – Frequently Asked Questions (FAQ)

1. What is EqualHearts?

EqualHearts is an inclusive matrimony platform designed for differently-abled individuals. Our mission is to provide a safe, respectful, and supportive space where members can find life partners without hesitation or compromise.

2. Who can join EqualHearts?

Any individual who is 18 years or older and looking for a life partner can join EqualHearts. The platform is built especially for people with disabilities or health conditions, but it is also open to anyone who believes in inclusivity.

3. Is EqualHearts free to use?

EqualHearts requires a paid membership to ensure serious intent and safety. We offer multiple affordable packages starting from 90 days. This helps maintain a genuine and trustworthy community.

4. How do I create a profile?

Click on “Create Profile” on the homepage, fill in your personal details, preferences, and (if you choose) information about your health or disability. You can upload photos and control what is visible to others.

5. Can I hide my personal information?

Yes. EqualHearts allows you to control your profile visibility. You can hide your name, contact details, or photos until you feel comfortable sharing them.

6. How does matchmaking work?

Our platform uses smart filters that allow you to search by age, location, lifestyle, and specific conditions (like polio, vitiligo, hearing impairment, etc.). You can also choose to match with people who have different conditions if you prefer.

7. Is my data safe?

Absolutely. We use secure encryption and privacy protocols. Your personal information will never be sold to third parties. Please read our Privacy Policy for full details.

8. What if I face harassment or misuse?

You can block or report any member directly through your account. Our support team will review the case and take strict action, including account suspension.

9. Can I delete my account?

Yes. You can permanently delete your account anytime through your profile settings or by contacting support.

10. Does EqualHearts guarantee marriage?

No matrimonial platform can guarantee marriage. EqualHearts provides a safe, inclusive environment to meet potential partners, but success depends on mutual compatibility and individual choices.

11. What payment options are available?

We accept secure online payments via debit card, credit card, net banking, and UPI. Transactions are handled by trusted payment gateways.

12. How can I contact support?

You can reach our support team via the Contact Us page or email us at support@equalhearts.org.